The Communications Division serves as the nerve center for the Harbor County DPS Operations. This is where all of the 911, police and fire emergency and non emergency phone lines are answered. In short, almost all of the activities of HCDPS personnel are directly monitored by the communications center.
The Harbor County Department of Public Safety Communications Center is staffed by a combination of full time and part time public safety dispatchers. These PSD's are highly trained and must pass a rigorous hiring process and training program prior to being certified. This staff is highly motivated and is dedicated to keeping the over 8,000,000 residents of Harbor County safe.
The Communications Center is state of the art, with brand new computers, radios, and telecommunications equipment. A brand new computer system ensures that deputies have quick and easy access to the information they need to serve the residents of Harbor County and speeds up response time by using GPS to automatically dispatch the units closest to a call. Communications is equipped with state of the art E911 technology to help locate those who are calling 911 both from land lines and cell phones. The HCDPS continuously upgrades its equipment to ensure that the residents of Harbor County receive the highest quality service possible.
What Happens When I Call 911?
When a citizen calls 911, their call is promptly answered by one of our public safety dispatchers. The first question that will be asked of any caller is their location, and this is the most important piece of information as without that no help can be sent. After determining where the emergency is occurring, the PSD will determine what type of emergency is occurring and what type of emergency aid needs to be dispatched, such as police, fire, or emergency medical services.
Once all of the necessary information is gathered, it is passed on to another PSD working the radio responsible for the area in which the emergency is occurring. He/she will then dispatch the closest proper emergency service personnel to the scene. It is important to know that in emergencies the call will be dispatched wile the caller is still talking to the PSD on the phone, and that emergency services will be en route to your location while more information is gathered, such as suspect descriptions.
Interested In Becoming A Harbor County Public Safety Dispatcher?
We are always accepting applications for the position of Public Safety Dispatcher. There are two paths you can take to obtain this coveted position. The first and most common method is to apply as a Sheriff's Cadet and go through the deputy training process. Once the member completes their training as a deputy, they may begin dispatcher training and earn their dispatch qualification. Once that process is competed the member may serve as either a dispatcher or a deputy at any time.
The second path to becoming a dispatcher is to apply to become a dedicated dispatcher, in other words, a dispatcher who never plays as a sheriff's deputy. This is achieved by submitting an application as a dispatcher on our membership page. The applicant will then go through an intensive application process, including an interview and a background investigation, to determine their suitability for the position. Should an applicant be selected for the position of Public Safety Dispatcher they will then go through the same training the Sheriff's Cadets go through. This is mandatory training to ensure that dispatchers understand exactly how patrol deputies function in GTA IV and the limitations they face due to the game. Dispatch applicants need not become full deputies, but instead must become solo qualified as probationary deputies. Once that process is compete they will begin the training process to become qualified as dispatchers. At the completion of their training they will be qualified to act as a dispatcher at any time, but they will not be able to play as deputies.
Should an applicant not possess a copy of GTA IV but would like to participate in our community as a dispatcher, exceptions to the mandatory in game training may be made on a case to case basis. The cases will be extremely rare however and the application process will be very selective.